Privacy Policy | Secret RF Ottawa | Dermis Advanced Skin Care

Introduction

Dermis Advanced Skin Care ("we," "our," or "us") operates the Secret RF Ottawa website (secretrfottawa.ca) and provides medical aesthetic services at our Ottawa clinic. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide to us, including:

Contact information (name, email address, phone number, mailing address)
Health history and medical information relevant to your treatment
Appointment and scheduling information
Payment and billing information
Communications you send to us (emails, contact form submissions, etc.)
Feedback and survey responses

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address and device information
Browser type and operating system
Pages visited and time spent on our website
Referring website or source
Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

To provide and improve our medical aesthetic services
To schedule and manage appointments
To communicate with you about your treatments and care
To process payments and billing
To send appointment reminders and follow-up communications
To respond to your inquiries and requests
To send promotional communications (with your consent)
To comply with legal and regulatory requirements
To improve our website and user experience

Health Information

As a medical aesthetic clinic, we collect and maintain health information necessary to provide safe and effective treatments. This information is handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).

Your health information is kept confidential and is only shared with authorized staff members who require access to provide your care.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., appointment scheduling software, payment processors, email service providers).
Legal Requirements: We may disclose information when required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share information with your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health records are retained in accordance with applicable healthcare regulations.

Your Rights

Subject to applicable law, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Dermis Advanced Skin Care
116 Albert St., Suite 110
Ottawa, ON K1P 5G3
Phone: (613) 233-6623
Email: info@secretrfottawa.ca